OpScales ("we," "us," or "our") operates as an AI systems provider offering automated customer communication services to home service contractors. This Privacy Policy explains how we collect, use, and protect information in connection with our services.
We collect information that businesses and their customers provide directly, including business names, contact information, and phone numbers submitted through opt-in web forms. We also collect information automatically through our systems, such as message timestamps and response data.
Information collected is used solely to provide automated customer communication services on behalf of our business clients. This includes sending SMS messages to individuals who have explicitly opted in via web form, logging conversation data for performance reporting, and optimizing system responses. We do not use collected information for unrelated marketing purposes.
End users provide explicit written consent to receive SMS communications by submitting their phone number through a contact form on a business's website. The opt-in language is clearly displayed at the point of submission. No messages are sent to individuals who have not explicitly opted in.
We do not sell, rent, or share personal information with third parties for marketing purposes. Information is shared only with our business clients whose customers we are serving, and with service providers necessary to operate our systems such as Twilio for message delivery. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
We retain conversation and contact data for as long as necessary to provide services to our clients. Business clients may request deletion of their data at any time by contacting us directly.
We implement industry-standard security measures to protect data from unauthorized access, including encrypted data transmission and secure cloud infrastructure.
End users who receive messages through our system may opt out at any time by replying STOP to any message. Opt-out requests are processed immediately and no further messages will be sent.
For questions about this Privacy Policy or to request data deletion, contact us at info@opscales.io.
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